KB국민은행 스타뱅킹 G6.2.0

Instructions on how to take action in case of failure

- Instructions for reinstalling the app for LG Electronics customers
☞ Be sure to delete the KB Star Banking app from the Google Play Store > Reboot the smartphone > Reinstall the KB Star Banking app and reissue the KB mobile certificate

- App update or installation is not possible If it does not work
☞ Please try again after deleting data and cache in [Settings > Applications > Play Store > Storage].

- If KB mobile certificate issuance or log-in fails
☞ [Delete KB Star Banking app > Reboot mobile device > Reinstall KB Star Banking app] and try issuing KB mobile certificate again.

- If Samsung smartphone ID is not recognized properly
☞ Please enable [Phone Settings > Applications > Camera > Camera Settings > Target Tracking AF 'ON'].

- General measures if real-time deposit/withdrawal push notifications do not come
☞ Check whether the KB Star Banking app notification setting is 'Allowed' in the settings of your mobile phone ☞
Reset after canceling notification (Push) in KB Star Banking notification settings
Menu > Preferences > App Preferences > Delete Cache/Cookies > Clear Cookie Data]

■ KB Star Banking Customer Communication
Center · Internet Chat Consultation: KB Star Banking Home >
· Naver Post: Click https://post.naver.com/kbebiz_star?isHome=1 or search for 'Naver Post' in the Naver search bar > Enter 'KB Star Banking App Review' in the post search input window
· Branch mail: kbg460003@ kbfg.com
Customer Center: 1588-9999, 1599-9999, 1644-9999 (0 ▶ 3) (Overseas: +82-2-6300-9999) (Telephone consultation: 9-18:00 on weekdays)

■ KB Star Banking, take advantage of this!

· Set 'auto login' with KB mobile certificate. As soon as you open the app, you are automatically logged in and taken to Home.

· If you have only your mobile phone and ID, you can create a bank account and internet banking at once without visiting the bank. (Age 14 or older)

Receive the real-time notifications you need now, such as deposit and withdrawal notifications, benefits and investment information, through KB Star Banking.

· You can see customized information for you at a glance, such as maturity, yield, product information, and messages sent from branches.

· Differentiated, specialized KB asset management! Product recommendation considering financial activities and lifestyle patterns! No need to worry any more.

· KB Financial Group product inquiry, stock trading, KB Pay, and specialized services such as insurance design, now use KB Star Banking as one.


■ Faster and safer with KB mobile certificate!

· KB Mobile Certificate is a service that allows you to use KB Star Banking without worrying about theft/duplication by issuing and storing KB Kookmin Bank certificates in the safe area of ​​your smartphone. (1 device per person)

Try simple and safe transactions without a security card or OTP.

- When transferring less than 2 million won, simply use your account password!

- From 2 million won to 50 million won, transfer only with your account password and 6-digit simple password! (Additional authentication required when exceeding KRW 50 million

)

· From issuance of a unique customs code to overseas direct purchase, health insurance premium payment, and year-end settlement! The convenience you can experience with KB Mobile Certificate is increasing.


■ Notice on app access rights In accordance with
Article 22-2 (Consent to access rights) of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and the Enforcement Decree, the access rights required to provide KB Star Banking services are provided as follows.

[Essential access rights]
• Phone: Check mobile phone number for mobile phone identity authentication, access to mobile phone status and device information, designated service for using phone, smart OTP, mobile phone authentication, version check in environment settings, KB Mobile It is used for certificate (re)issuance, financial/joint certificate issuance, biometric (re)registration, open banking, etc.
• Installed apps: Used to detect potentially threatening items among applications installed on the smartphone to prevent electronic financial transaction accidents.

[Optional access rights]
• Storage space: With access rights to device photos, media, and files, [Save, modify, delete, read certificates], [Send a special remittance message after transfer], [Save a copy of your bankbook], [KB smart It is used when using [set profile picture in phone installment savings], [save transfer confirmation], etc.
• Contacts (Address Book): Used to retrieve contact information in the device when transferring contacts, transfer results, and sending SMS.
• Camera: This is the access right to the photo shooting function, used for ID shooting and convenience services (document submission to the bank, photographing payment of utility bills, etc.), and QR certificate copying.
• Microphone: Used for video calls for non-face-to-face real-name verification, quick transfers through voice, etc.
• Location: Permission to access device location information, used for finding branches/automated devices and using branch consultation reservation services.
• Physical activity: Used when using the KB daily walking service.

※ You can use KB Star Banking service even if you do not agree to allow optional access rights, but there may be restrictions on the use of some necessary functions, and you can change it in the [Smartphone Settings > Applications > KB Star Banking > Permissions] menu. .

※ If you are using a smartphone with Android OS version 6.0 or lower, all of them can be applied as essential access rights without selective access rights. In this case, after checking whether the operating system of the smartphone can be upgraded to Android 6.0 or higher, after upgrading, you must delete and reinstall the already installed app to set access rights normally.

■ Notice

· Any personal internet banking customer using a smart device with Android version 5.0 or higher can use KB Star Banking.

· It can be installed through mobile carrier 3G/LTE/5G and wireless Internet (Wi-Fi). In 3G/LTE/5G, data charges may apply if the specified capacity is exceeded depending on the plan you are using.

In accordance with the guidelines of the financial supervisory authority, KB Star Banking cannot be used on smart devices that have been arbitrarily modified (jailbroken, rooted) to prevent electronic financial accidents, and even if a specific app is installed, it can be recognized as a randomly modified device. . (A/S center inquiry and initialization recommended)